Customer Service

Payment options

For book apps:  all purchases are managed by the Apple App Store.

For merchandise: all purchases are managed by Cafe Press.

For books: all purchases are managed by Treasure Bound Books, Pty Ltd. Treasure Bound Books currently accepts Paypal.

Shipping (for books)

Delivery within Australia

We usually process orders within five business days. Standard delivery via regular post is 5-7 days.
For express delivery in Australia, please contact Treasure Bound Books via the Contact Us form.

Orders are shipped by Australia Post. Postage will depend on the number of items and location being delivered to.


Please note we cannot ship to PO Boxes.

You must provide a street address.

 

 

Delivery within USA

Orders to be delivered within the U.S. will be fulfilled in the U.S.

Standard: 7-10 business days

Contact us via the Contact Us form for faster shipping options.

International delivery outside Australia or the US

International orders will be shipped from the U.S.

 

All items shipped to a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. The buyer is responsible for all duties and taxes incurred.

Returns

We want all of our customers to be happy with their purchases from Treasure Bound Books. By accepting returns, we hope to ensure this is the case.

Returned items must be unused, in their original condition (with the exception of the packaging) and must be post marked within 14 days of receipt. Items must be packaged to prevent damage on the return voyage. Shipping costs are non-refundable.

You will need to pay return shipping costs unless the item(s) sent to you were not what you ordered, in which case we will make alternate arrangements with you. Please use the Contact US form.

Returns sent C.O.D. will not be accepted.

You need to send your proof of purchase.

How to return your item:

1. Provide your proof of purchase and reason for return.

2. Package the items in a shipping bag or box that will prevent damage in transit. We recommended similar packaging to what you received the items in originally.

3. Treasure Bound Books takes no responsibility for goods that are returned but become lost or not delivered to us. If you are concerned about loss or damazge in transit, you may want to consider adding tracking or insurance.

4. Contact us to confirm the address to send item to. Then ship to us within 14 days.

Upon receipt of the item (s) we will process your refund (minus shipping costs).

Returns sent C.O.D. will not be accepted.

Tax

Orders shipped within Australia

All orders shipped within Australia include Australian GST (Goods and Services Tax) in the prices shown.

Orders shipped outside of Australia

No sales tax is applied to orders shipped outside Australia, but please be aware that all items entering a foreign country are subject to customs inspection and assessment of duties and taxes in accordance to that country’s national laws. The buyer is responsible for all duties and taxes incurred.

Currency fluctuations

Prices are shown in Australian dollars and U.S. dollars but will be billed in Australian dollars.

Please also be aware that all payments will be processed in Australian dollars so the price may differ slightly to the price on the website due to currency fluctuations.